Performance Guide


Here are a few ways you can help make sure that your game is playing at its best! These tips also help when accessing our Support Center.

  • Download Newest Version of Flash player at . Be sure to restart your computer after the download.
  • Don’t leave the game running when you’re not playing. Be sure to exit the browser window or navigate away from the application when not playing.
  • No Multitasking. Avoid having multiple browser windows or tabs open and avoid running programs. Switching between multiple windows and tabs causes the game to try to pause. A paused game may not properly give out wins so it is always best to play the game with no background programs running.
  • Avoid Closing or Minimizing while playing. Closing and minimizing the browser during a spin or win may cause the game to pause and may result in issues loading or paying out.
  • If you’re playing on a laptop or older desktop, you may also try setting your computer energy settings to High Performance.
  • Clear your cache. This is important if you are having issues loading or reentering the game. Every browser is different and might take a few minutes to complete. Follow the directions at these links:
  • Have the most updated version of your browser. Update them here:
  • Use Incognito or Privacy View in your Browser
  • Screen too big? Zoom in and out by hitting the Ctrl button and the letter Z while rolling your scroll button on your mouse up and down. You can also Zoom in and out by clicking the right mouse button. It will bring up a menu that has zoom in and out options.
  • Shockwave isn’t responding? Try these tips